BHphoto is shipping two A7rIII instead of one to its customers

Many SAR readers reported that they got not one but two A7rIII cameras shipped by BHphoto.

Alex Workman form our A7rIII Facebook group shared these pictures and writes:

Over the last 24 hours, I have been battling a HUGE moral dilemma…
Yesterday morning, I woke up like a kid on Christmas morning. After waiting 40 days since preordering my Sony a7Riii from B&H, it was waiting at the UPS depot for me to pick up. I was there at 8:00am sharp with a huge grin on my face.

I got home and sat down with the fam to experience the excitement of our new gear together. My wife, Chelsea, loves opening boxes, so I wanted to make sure she got to partake in the fun. As soon as she opened the box, my jaw dropped to the floor. There was not just one camera in the box, but two. Two brand new Sony a7Riii camera bodies.

Not going to lie, I didn’t “want” to do anything. I had dozens of justifications running through my head.
-They will never know
-They have insurance anyways
-I have ZERO legal obligation to contact them, let alone return it
-They will just write it off/shrink is a part of the retail life
-#christmasmiracle

After the nudging from Chels to call B&H and let them know what happened and after 30 min on hold, I spoke to a customer service staff who didn’t seem too phased about the fact that they made a $3200 mistake. After each exchange of the phone call, I kept justifying (or trying to justify) a reason to keep the camera (I mean, there is so much good I could do with that piece of gear). When I asked to speak to a manager, the customer service representative told me that managers were too busy and he would pass my message along (even another justification for me to keep the camera since a manager is too busy to talk with a customer about a mistake). The representative informed that they could probably send out a return label (Could probably‽ I mean “probably?” Yet another justification).

Then, I had a thought. When I was expecting to receive one camera body, I was content. When I opened the box to see two camera bodies, that contentment went out the window. I instantly wanted, and told myself I needed, more. Especially in this holiday season, it is so easy to get our contentment out of whack. I never want anyone to say that I do not (to the best of my ability) live out what I say I believe. We have hustled hard to build a business that champions everyone’s story and does so with integrity. Even though I don’t want to, the camera is going back to B&H. My integrity is worth more than $3200.

I hope B&H or Sony (or whomever made the mistake) will have grace on those individuals who made the error.

This season, let’s champion integrity. Do what is right and remember to keep our level of contentment in check.

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Sony A7rIII at Amazon, Bhphoto, Adorama, BuyDig, FocusCamera, Calumet DE, Wex UK. Photo Porst Neuwied. Sony Netherland. Sony Australia. Sony Japan.
Sony 24-105mm at Amazon, Bhphoto, Adorama, BuyDig, FocusCamera, Amazon DE, Calumet DE, Wex UK.

Join the A7rIII facebook group to discuss the camera features and tests.